Certenna
Solutions

Six ways we take the manual work out of your business.

Start with one process. We will show you a working improvement within days, then build it properly with the same team.

Business automation

Take the repetitive work out of your week.

We find the tasks your team does over and over, then make the software do them. Data moves itself between systems, people get reminded automatically and routine decisions follow your rules.

What we typically take on

  • Invoices, orders and bookings keyed in by hand
  • Chasing people for updates and approvals
  • Copying data between spreadsheets and systems
  • Weekly reports built from scratch every time
BeforeInvoice processing

25 minutes per invoice, typed into accounts by hand

AfterInvoice processing

Read from the inbox, matched to the purchase order and posted in under a minute

Custom software and apps

Software shaped around your business, not the other way round.

When off-the-shelf tools do not fit, we build web and mobile applications around how you actually work. Secure, supported and owned by you.

What we typically take on

  • Customer and staff portals
  • Booking, scheduling and dispatch systems
  • Mobile apps for field teams
  • Internal tools that replace a dozen spreadsheets
BeforeHotel management

Rooms, bookings and billing tracked on paper and spreadsheets

AfterHotel management

One system for reservations, housekeeping and invoicing, built end to end

AI assistants and documents

Put AI to work on the documents and emails you already have.

We use AI where it is reliable: reading documents, sorting enquiries, drafting replies and pulling out the data you need, with a person in the loop where it matters.

What we typically take on

  • Reading and filing incoming documents
  • Sorting and routing customer enquiries
  • Drafting replies and summaries for review
  • Searching your own policies and knowledge
BeforeEnquiry handling

Every email read and forwarded by hand

AfterEnquiry handling

Enquiries sorted, summarised and routed to the right person with a suggested reply

Integrations

Make your tools talk to each other.

Your CRM, accounting system, email, forms and spreadsheets can share data automatically. We connect them so information is entered once and appears everywhere it is needed.

What we typically take on

  • CRM to operations, such as HubSpot to your scheduling
  • Accounts and invoicing, such as Xero
  • Email and Microsoft 365 or Google Workspace
  • Web forms, WhatsApp and payment providers
BeforeCRM to operations

Sales closes a deal, then someone retypes it for the delivery team

AfterCRM to operations

The deal triggers the job automatically, with every detail carried across

Legacy modernisation

Replace ageing systems without stopping the business.

Old systems cost money to keep alive and hold your team back. We move you to modern, supported software in stages, with your data intact and no big-bang risk.

What we typically take on

  • Access databases and in-house tools nobody can maintain
  • Systems that only one person understands
  • Paper and spreadsheet processes that have grown too big
  • Hosting moved to secure, modern cloud
BeforeSpreadsheet system

A critical process running on a shared spreadsheet

AfterSpreadsheet system

A secure web app with proper permissions, history and backups

Quality engineering

Software you can rely on, tested properly.

Our team is ISTQB trained and has delivered test automation for the DVLA. We test critical systems so problems are found before your customers find them.

What we typically take on

  • Automated regression testing
  • Test strategy and plans
  • Performance and accessibility checks
  • User acceptance support
BeforeRelease testing

Manual checks before each release, things still slip through

AfterRelease testing

Automated suites run on every change, with clear pass and fail reports

Try it

See what your manual work really costs.

What could you automate?

Move the sliders to match one repetitive task in your business.

Estimate
Hours given back each year0
Value of that time each year£0
Working weeks freed up0

An estimate based on 46 working weeks a year. We will give you real numbers after a short discovery call.

Get a real estimate

Tell us what slows your business down.

We will show you what can be automated, often with a working prototype within days, before any commercial conversation.

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